How to Sign in and Withdraw from LBank

How to Sign in to LBank Broker Trading

Sign in to your LBank account [PC]

1. Visit the LBank homepage and select [Log In] from the top right corner.

2. Click [Log In] after providing your registered [Email] and [Password].


3. We have finished with the Login.

Sign in to LBank Using Apple

You also have the choice to sign into your LBank account via Apple on the web. The only thing you have to do is:

1. Go to the LBank homepage, and select [Log In] from the top right corner.

2. Click on the Apple button.

3. The Apple login window will be opened, where you will need to enter the [ID Apple] and enter the [Password] from your Apple account.

4. Fill it in [verification code] and sent a message to your ID Apple.

5. Besides, if you press [Trust], you won’t need to enter a verification code the next time you log in.

6. Click [Continue] to move on.

7. If you want to publicize your email address, click [Share Email Address], else, choose [Hide Email Address] to keep your email address private. Then, press [Continue].

8. To complete linking your account, you can fill in your [Email address] top box and enter your [Password] in the second box. Click on [Link] to join two accounts into one.

9. We have completed the login process.

Sign in to LBank Using Google

1. Go to the LBank mainpage, and select [Log In] from the top right corner.

2. Click on the Google button.

3. A window to sign into your Google account will open, input your Gmail address there and then click [Next].

4. Then enter the password of your Gmail account and click [Next].

5. To complete linking your account, you can fill in your [Email address] top box and enter your [Password] in the second box. Click on [Link] to join two accounts into one.

6. We have completed the login process.

Sign in to LBank using Phone Number

1. Visit the LBank homepage and click [Login] in the top right corner.

2. Click on the [Phone] button, choose area codes, and enter your number phone and the password will be registered. Then, click [Login].

3. We have finished with the login.

Sign in to your LBank Account [Mobile]

Sign in to your LBank account via LBank App

1. Open the LBank App [LBank App iOS] or [LBank App Android] you downloaded and press [Log In].

2. Enter [Email Address], and [Password] you have registered at LBank, and click the [Login] button.

3. Fill it in [Email verification code] and press [Confirm].

4. We have completed the login process.

Sign in to your LBank Account via Mobile Web 

1. Go to the LBank homepage on your phone, and select the symbol in the top right corner.

2. Click [Log In].

3. Enter your Email address, enter your Password, choose [I have read and agree to] and click [Log In].

4. Fill it in [Email verification code] and press [Submit].

5. The login procedure is now over.

Frequently Asked Questions (FAQ) about Sign in

How to retrieve your Sign in password？

First, the web version (computer side) retrieves the password, the details are as follows:

1. Click [Forgot Password] on the login page to enter the password recovery page.

2. Then follow the steps on the page, enter your account and your new password, and make sure your new password is the same. Enter your E-mail verification code.

3. After clicking [Next], the system will automatically jump to the login page, and then complete the [password modification].

If you have any problems, please contact LBank’s official email [email protected], we will be happy to provide you with the most satisfactory service and resolve your questions as soon as possible. Thanks again for your support and understanding!

Why did I receive an Unknown Sign-in Notification Email？

Unknown Sign-in Notification is a safeguard measure for account security. To protect your account security, CoinEx will send you an [Unknown Sign-in Notification] email when you log in on a new device, in a new location, or from a new IP address.

Please double-check whether the sign-in IP address and location in the [Unknown Sign-in Notification] email is yours:

If yes, please ignore the email.

If not, please reset the login password or disable your account and submit a ticket immediately to avoid unnecessary asset loss.

How to Withdraw USDT/Bitcoin from LBank

How to Withdraw USDT from LBank on Website

Let’s use USDT (ERC20) to illustrate how to transfer crypto from your LBank account to an external platform or wallet.

1. After signing in, click [Wallet] - [Spot].
2. Click on [Withdraw].

3. Make the cryptocurrency withdrawal choice. In this illustration, we shall take out USDT.

4. Select the network. As we are withdrawing BTC, we can choose either ERC20 or TRC20. You will also see the network fees for this transaction. Please make sure that the network matches the addresses the network entered to avoid withdrawal losses.

5. Enter the recipient’s address or choose from your address book list afterward.

6. Select the coin and network. Then, enter the address.

• Wallet Label is a customized name you can give to each withdrawal address for your own reference.
• MEMO is optional. For example, you need to provide the MEMO when sending funds to another LBank account or to another exchange. You do not need a MEMO when sending funds to a Trust Wallet address.
• Make sure to double-check if a MEMO is required or not. If a MEMO is required and you fail to provide it, you may lose your funds.
• Note that some platforms and wallets refer to the MEMO as Tag or Payment ID.

7. Type in the sum you want to withdraw.

Warning: If you input the wrong information or select the wrong network when making a transfer, your assets will be permanently lost. Please, make sure that the information is correct before making a transfer.

How to add a new recipient address？

1. To add a new recipient, click account- [Address]. 

2. Click [Add Address].

3. Type the following address as displayed in the screenshot:

4. After clicking [Confirm], you will have added a new address.

How to Withdraw USDT from LBank App

Let’s use USDT (TRC20) to illustrate how to transfer crypto from your LBank account to an external platform or wallet.

1. Enter your LBank login information and select [Wallet].

2. Click on [Withdraw].

3. Make the cryptocurrency withdrawal choice. In this illustration, we shall take out USDT.

4. Please notice that equivalent assets purchased through C2C within 24 hours cannot be withdrawn.

5. Select the wallet address.

6. Select the TRC20 network. Then, enter the address and withdrawal amount. (Note is optional). Then click [Confirm].

When you withdraw other tokens (such as XRP), you may be asked to fill in MEMO:

• MEMO is optional. For example, you need to provide the MEMO when sending funds to another LBank account or to another exchange. You do not need a MEMO when sending funds to a Trust Wallet address.
• Make sure to double-check if a MEMO is required or not. If a MEMO is required and you fail to provide it, you may lose your funds.
• Note that some platforms and wallets refer to the MEMO as Tag or Payment ID.

7. Verify the specifics of the withdrawal.

8. Enter the verification codes for Google and for email.

How to add a new recipient address？

1. To add a new recipient, click []. 

2. Click [Add Address].

3. Type the email and address verification codes. You’ve added a new address after clicking [Add immediately]. The note is not required.

How to Sell USDT on LBank with a Credit/Debit Card

1. After logging in, select [Buy Crypto] - [Credit/Debit Card] from the LBank account menu.

2. Click "Sell" on the Side.

3. Enter the amount in the "Pay" and select the crypto that you wanted to sell. Then select the fiat currency you want to receive and the method of payment, and click "Search". In the list below, choose a third-party platform you want to trade, and click "Sell Now".

4. Verify the order, then click "Confirm". Follow the instructions on the checkout page to finish the payment.

5. This is where you can see the order details.

How to Make Internal Transfer on LBank

You can transfer money between two LBank accounts using the internal transfer feature. No transaction fees are required, and they will be credited right away.

1. Click [Wallet] after logging into your LBank account.

2. Click [Withdraw].

3. Pick the coin you want to withdraw.

4. Next, type the other LBank user’s recipient address or choose from your address book list.

Enter the amount to transfer. You will then see the network fee displayed on the screen. Please note the network fee will only be charged for withdrawals to non-LBank addresses. If the recipient’s address is correct and belongs to an LBank account, the network fee will not be deducted. The recipient account will get the amount indicated as [Receive amount].


Please note: The fee exemption and instant arrival of the funds are only applicable when the recipient address belongs to an LBank account too. Please make sure that the address is correct and belongs to an LBank account.

Moreover, if the system detects that you are withdrawing a coin that requires a memo, the memo field is also mandatory. In such a case, you will not be allowed to withdraw without providing the memo; please provide the correct memo, otherwise, the funds will be lost.

7. Click [Submit] and you will be redirected to complete the 2FA Security verification for this transaction. Please double-check your withdrawal token, amount, and address before clicking [Submit].

8. After the withdrawal is successful, you may return to [Wallet] - [Withdraw] - [**token name] to check the transfer status.

Please note that for internal transfer within LBank, no TxID will be created.

How to add an internal transfer address?

1. Click [Add account] if you don’t have an internal address.

2. After that, you will be directed to the next page, where you may enter the information for the address, note, and email verification. Please confirm that the newly added address must be associated with an LBank account. Click [Add instantly] after that.

3. The address has been successfully inserted as the internal transfer address.

Frequently Asked Questions (FAQ)

How to Resume Withdrawal Function?

For security purposes, the withdrawal function may be temporarily suspended for the following reasons:

• The withdrawal function will be suspended for 24 hours after you have changed the password or disabled the SMS/Google authentication after logging in.
• The withdrawal function will be suspended for 48 hours after you have reset your SMS/Google authentication, unlock your account, or change your account email.

The withdrawal function will be resumed automatically when the time is up.

If your account has abnormal activities, the withdrawal function will also be temporarily disabled. Please contact our online service.

What Can I Do When I Withdraw to The Wrong Address?

If you mistakenly withdraw funds to the wrong address, LBank is unable to locate the receiver of your funds and provide you with any further assistance. As our system initiates the withdrawal process as soon as you click [Submit] after completing security verification.

How can I retrieve the funds withdrawn to the wrong address?

• If you sent your assets to an incorrect address by mistake and you know the owner of this address, please contact the owner directly.
• If your assets were sent to the wrong address on another platform, please contact the customer support of that platform for assistance.
• If you forgot to write a Tag/Memo for withdrawal, please contact the customer support of that platform and provide them with the TxID of your withdrawal.

Why Hasn’t My Withdrawal Arrived?

1. I’ve made a withdrawal from LBank to another exchange/wallet, but I haven’t received my funds yet. Why?

Transferring funds from your bank account to another exchange or wallet involves three steps:

• Withdrawal request on LBank
• Blockchain network confirmation
• Deposit on the corresponding platform

Normally, a TxID (Transaction ID) will be generated within 30-60 minutes, indicating that LBank has successfully broadcasted the withdrawal transaction.

However, it might still take some time for that particular transaction to be confirmed and even longer for the funds to be finally credited into the destination wallet. The amount of required “network confirmations” varies for different blockchains.

For example:

• A decides to withdraw 2 BTC from LBank to her personal wallet. After she confirms the request, she needs to wait until LBank creates and broadcasts the transaction.
• As soon as the transaction is created, A will be able to see the TxID (Transaction ID) on her LBank wallet page. At this point, the transaction will be pending (unconfirmed) and the 2 BTC will be frozen temporarily.
• If all goes well, the transaction will be confirmed by the network, and A will receive the BTC in her personal wallet after 2 network confirmations.
• In this example, she had to wait for 2 network confirmations until the deposit showed up in her wallet, but the required amount of confirmations varies depending on the wallet or exchange.

Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the transaction ID (TxID) to look up the status of the transfer of your assets by using a blockchain explorer.

Note:

• If the blockchain explorer shows that the transaction is unconfirmed, please wait for the confirmation process to be completed. This varies depending on the blockchain network.
• If the blockchain explorer shows that the transaction is already confirmed, it means that your funds have been sent out successfully and we are unable to provide any further assistance on this matter. You will need to contact the owner/support team of the destination address to seek further help.
• If the TxID has not been generated 6 hours after clicking the confirmation button from the e-mail message, please contact our Customer Support for assistance and attach the withdrawal history screenshot of the relevant transaction. Please make sure you have provided the above-detailed information so the Customer Service agent can assist you promptly.

2. How do I check the transaction status on the blockchain?

Log in to your LBank account and click [Wallet] - [Spot] - [Transaction History] to view your cryptocurrency withdrawal record.

If the [Status] shows that the transaction is “Processing”, please wait for the confirmation process to be completed.

If the [Status] indicates that the transaction is "Completed," you can view the transaction details by clicking on the.