How to Sign up and Deposit to LBank

How to Sign up to LBank

How to Sign up for a LBank Account [Mobile]

Sign up via LBank App

1. Open the LBank App [LBank App iOS] or [LBank App Android] you downloaded and click on the profile icon and tap [Login/Register].

2. Click on [Register]. Enter the [Phone number] and [Password] you’ll use for your account.

3. Set up your password, and the Invitation code (Optional). Check the box next to [Have read and agree on LBank User Agreement] and click [Register].

7. Your registration for an account is complete. Now you can log in to start trading!
 
Note:

We highly recommend enabling two-factor authentication (2FA) for your account security. LBank supports both Google and SMS 2FA.

*Before you start P2P trading, you need to complete Identity Verification and 2FA authentication first.

Sign up via Mobile Web

1. To register, select the symbol on the top right corner of the LBank homepage. 

2. Click [Register]. 

3. Enter the [email address] and [password] you’ll use for your account, and the [Invitation code (optional)]. Check the box next to [Have read and agree on LBank User Agreement] and tap [Sign up].

4. Enter [Email verification code] sent to your email. Then click [Submit]. 

5. Verification code will be sent to your Email.

6. Your registration for an account is complete. Now you can log in to start trading!

How to Sign up for a LBank Account [PC]

Sign up via LBank by Email

1. First, you go to the website of LBank, and click [Register] at the right corner of the top.

2. After you open the page of registration, enter your [Email], set up your password, click [I have read agreed to LBank Service Agreement] after you finish reading it, and click [Register].

Remember: Your registered email account is closely linked to your LBank account, so please ensure security and choose a strong and complicated password that includes uppercase and lowercase letters, numbers, and symbols. Finally, make an accurate record of the passwords for the registered email account and LBank. And keep them carefully.

3. Enter [Verification code] sent to your Email.

3. After completing steps one through two, your account registration is complete. You can use the LBank platform and Start Trading.

Sign up via LBank by Phone Number

1. Go to LBank and then click [Register] at the right corner of the top.

2. On the registration page, choose [Country code], enter your [Phone number], and create a password for your account. Then, read and agree to the Terms of Service and click [Register].

Note:

• Your password must be a combination of numbers and letters. It should contain at least 8 characters, one UPPER CASE letter, and one number.
• If you’ve been referred to register on LBank, make sure to fill in the correct Invitation code (Optional) here.

3. The system will send a verification code to your phone number. Please enter the verification code within 60 minutes.

4. Congratulations, you have successfully registered on LBank.

Download LBank App

Download LBank App iOS

1. Download our LBank App from App Store or click LBank - Buy Bitcoin Crypto

2. Click [Get].

3. Wait for the installation to complete. Then you can open the app and sign up on LBank App.

Download LBank App Android

1. Open the App below on your phone by clicking LBank - Buy Bitcoin Crypto.

2. Click on [Install] to complete the download.

3. Open the app you downloaded to register an account in LBank App.

Frequently Asked Questions (FAQ)

Is the download of the program to a computer or smartphone required?

No, it’s not necessary. Simply complete the company’s website form to register and create an individual account.

How do I Modify my Mailbox?

If you need to modify your account email, your account must pass Level 2 certification for at least 7 days, then prepare the following information and submit it to customer service:

• Provide three verification photos:
  1. Front view of ID card/passport (need to clearly show your personal information)
  2. ID card/passport in reverse
  3. Holding the ID card/passport information page and signature paper, write on the paper: change xxx mailbox to xxx mailbox, LBank, current (year, month, day), signature, please ensure that the content of the photo and personal signature is clearly visible.
• Screenshot of the latest recharge and transaction history
• Your new email address

After submitting the application, customer service will modify the mailbox within 1 working day, please be patient.

For your account security, after the mailbox is modified, your withdrawal function will not be available for 24 hours (1 day).

If you have any problems, please contact LBank’s official email: [email protected], and we will provide sincere, friendly, and immediate service for you. We also welcome you to join the English community to discuss the latest issue, (Telegram): https://t.me/LBankinfo.

Cannot receive an email from LBank?

Please follow the below procedures kindly:
 

1. Please verify the registered email account and ensure it is correct.
2. Please check the spam folder in the email system to search for the email.
3. Whitelist LBank email in your email server.

Please add the below accounts to your whitelist:

[email protected]

[email protected]
 

4. Ensure that the email client works typically.
5. It is recommended to use popular email services like Outlook and QQ. (Gmail email service is not recommended)

If you encounter any problems, please contact our official email service, [email protected], and we will provide you with the most satisfactory service. Thank you again for your support and understanding!  

At the same time, you are welcome to join LBank global community to discuss the latest information (Telegram): https://t.me/LBankinfo.

Online customer service working time: 9:00AM - 21:00PM

Request system: https://lbankinfo.zendesk.com/hc/zh-cn/requests/new

Official email: [email protected]

How To Deposit Money to LBank

Deposit Crypto into LBank

You can move your cryptocurrency holdings from another platform or wallet to your LBank Wallet for trading.

How to find my LBank deposit address?

Cryptocurrencies are deposited via a “deposit address”. To view the deposit address of your LBank Wallet, go to [Wallet] - [Deposit]. Then copy and paste the address to the platform or wallet you are withdrawing from to transfer them to your LBank Wallet.

Step-by-step tutorial

1. Click [Wallet]-[Deposit] after signing into your LBank account.

2. Choose a cryptocurrency, such as USDT, that you want to deposit.


3. Next, choose the deposit network. Please make sure that the selected network is the same as the network of the platform you are withdrawing funds from. If you choose the wrong network, you will lose your funds.

Summary of network selection:

• ERC20 refers to the Ethereum network.
• TRC20 refers to the TRON network.
• BTC refers to the Bitcoin network.
• BTC (SegWit) refers to Native Segwit (bech32), and the address starts with “bc1”. Users can withdraw or send their Bitcoin holdings to SegWit (bech32) addresses. 
• BEP2 refers to the Binance Chain.
• BEP20 refers to the Binance Smart Chain (BSC).

4. If you are withdrawing from an ERC20 address (Ethereum blockchain), we will select the ERC20 deposit network.

• The network selection depends on the options provided by the external wallet/exchange you are withdrawing.
• If the external platform only supports ERC20, you must select the ERC20 deposit network.
• DO NOT select the cheapest fee option. Select the one that is compatible with the external platform.
• For example, you can only send ERC20 tokens to another ERC20 address, and you can only send BSC tokens to another BSC address. If you select incompatible/different deposit networks, you will lose your funds.

5. Click to copy your LBank Wallet’s deposit address and paste it to the address field on the platform you intend to withdraw crypto from.

6. After confirming the withdrawal request, it takes time for the transaction to be confirmed. The confirmation time varies depending on the blockchain and its current network traffic.

Please wait patiently for the transfer to be processed. The funds will be credited to your LBank account shortly after.

7. You can check the status of your deposit from [Records], as well as more information on your recent transactions.

How to Buy Crypto on LBank

Buy Crypto on LBank with a Credit/Debit Card

1. After logging in, select [Buy Crypto] - [Credit/Debit Card] from the LBank account menu.

2. Enter the amount in the “I Want to Spend" and select the crypto that you wanted to buy under the "I Want to Buy" field. Then choose “Payment Method”, and click “Search”. In the list below, choose a third-party platform you want to trade, and click “Buy Now”.

3. Review the order details before clicking the [Confirm] button.

4. Complete the details to pass the Identity Verification (KYC) on the third-party platform. Once successfully verified, the service provider will immediately transfer and exchange the cryptocurrencies in your LBank account.

5. This is where you can see the order details.

Buy Crypto on LBank with Bank Transfer

Deposit Guide

How can I purchase cryptocurrency using funds from my bank account is one of the most commonly asked questions.

It’s simple! As an illustration, send money from Bank of America.

Select the “Transfer” menu, then click “Using Someone’s Account Number At another bank”.

Add a recipient

If this is the first time you are sending the funds to us, you need to add Legend Trading Inc. as a recipient. This is a one-time effort. You won’t need to do this again in the future.

Enter the correct information below, which you can also find on our OTC deposit page anytime.

• Account Name: Legend Trading Inc.
• Account Address: 960 San Antonio Road, Suite 200, Palo Alto, CA 94303, United States
• Account Number: 1503983881
• Routing Number: 026013576
• Bank Name: Signature Bank
• Bank address: 565 Fifth Avenue New York NY 10017, USA
• SWIFT code: SIGNUS33XXX (Only use it if your bank is outside of the U.S.)

The same details mentioned above are available at any time on our OTC deposit page.

Let’s go back to the bank page, it should look like this after you entered the account information -

Enter [email protected] or [email protected] in the Email text field, although it’s optional.

Now that you have added the recipient successfully, you can send money, i.e., make a deposit to your OTC account.

You can send money now that the receiver has been added successfully.

1. Check out the OTC “Deposit” Page and find your own reference code.

This code is unique for each user, use your own code!

2. Enter the code in the “Description” or “Additional information” field on your transfer page.

ACH vs Wire Transfer

When sending money to us, you have several choices. The option for wire transfers is the quickest, thus we strongly advise using it. The funds can typically be received on the same day.

Reference Code

To recognize the sender of each deposit 100% correctly, we ask that each user enters this reference code. Again, this code is unique for each user, use your own code!

If you don’t worry, email finance@legendtrading and we’ll locate the transfer for you. Whenever you contact our Finance staff, please include a screenshot of your bank transfer information.

Minimum Transfer Amount

Feel free to send any amount you want. However, there’s a minimum trade limit of $500 at our OTC service, so if your deposit amount was less than $500, you won’t be able to trade, although you can see it from your OTC balance. We’d suggest that you deposit more than $505, or you may not be able to execute a trade although you have a USD balance.

Once your funds arrive in our bank account, we’ll update your OTC account balance accordingly. Check the OTC page, you’ll see your USD balance appear at the bottom right.

Congratulations! You are all set to buy crypto!

Please don’t hesitate to email us if you require any additional help with the bank, ACH/Wire transfers, or if you believe it has taken too long: [email protected]

Frequently Asked Questions (FAQ)

What should I do if I deposit my tokens to the wrong address?

If you deposit your tokens to the wrong address on LBank (for example, you deposit ETH to DAX address on LBank). Please follow the below instructions to retrieve your asset:

1. Check if you fit the below circumstances, if so, your asset cannot be retrieved.

• The address you deposit to does not exist
• The address you deposit to is not the LBank address
• The token you deposited hasn’t been listed on LBank
• Other non-retrievable circumstances

2. Download “Asset Retrieving Request”, fill it out and send it to LBank’s customer service through email ([email protected]).

LBank’s customer service will process your application as soon as your email is received and reply to you whether your assets can be retrieved within 5 working days. If your asset is retrievable, your asset will be transferred to your account within 30 working days, thank you for your patience. 

How to Retrieve Crypto Deposit with Wrong or Missing Tag/Memo?

What is a tag/memo and why do I need to enter it when depositing crypto?

A tag or memo is a unique identifier assigned to each account for identifying a deposit and crediting the appropriate account. When depositing certain crypto, such as XEM, XLM, XRP, KAVA, LUNA, ATOM, BAND, EOS, BNB, etc., you need to enter the respective tag or memo for it to be successfully credited.

What transactions are eligible for Tag/Memo Recovery?

• Deposit to LBank accounts with wrong or missing tag/memo;

• If you entered the wrong address or tag/memo for your withdrawal, LBank is unable to assist you. Please contact the platform you are withdrawing from for assistance. Your assets might be lost;

• Deposit of crypto that is already listed on LBank. If the crypto you’re trying to retrieve is not supported on LBank, please contact our online service for help.

Deposit made to the incorrect receiving/deposit address or an Unlisted token deposited?

LBank generally does not offer a token/coin recovery service. However, if you have suffered a significant loss as a result of incorrectly deposited tokens/coins, LBank may, solely at our discretion, assist you in recovering your tokens/coins. LBank has comprehensive procedures to help our users recover their financial losses. Please note that successful token recovery is not guaranteed. If you have encountered this sort of situation, please remember to provide the following information to us for speedy assistance:

• Your LBank account email
• Token name
• Deposit amount
• The corresponding TxID